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Privacy Policy
Effective date: 7 Oct 2025
Lumiso Group (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website lumisogroup.com, engage our consulting or development services, or communicate with us.
By using our Services, you agree to the practices described in this Policy.
Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, company name, job title, billing details, and any information you provide via forms, proposals, or communication.
Business & Project Information: Requirements, documents, and technical details you share with us to scope or deliver Services.
Usage Data: Information automatically collected when you visit our website, including IP address, browser type, pages visited, and cookies.
Third-Party Data: Information from third-party services you authorize us to access (e.g., APIs, cloud accounts, or project management tools) strictly for the purpose of delivering Services.
How We Use Your Information
We use the information collected to:
Provide and improve our consulting, software development, and AI solutions.
Communicate with you regarding proposals, contracts, updates, and support.
Process payments and manage invoices.
Maintain security and prevent misuse of our Services.
Comply with legal and regulatory requirements.
We will never sell your personal data to third parties.
Sharing of Information
We may share information only in the following cases:
With your consent: When you explicitly authorize sharing with third-party platforms or collaborators.
Service Providers: With trusted partners (e.g., hosting providers, cloud platforms, payment processors) who help us deliver Services.
Legal Requirements: If required by law, regulation, or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of business continuity.
Data Security
We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
Sensitive project data and credentials are handled confidentially and only shared with authorized personnel on a need-to-know basis.
While we strive for maximum protection, no system is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain personal and project information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.
Upon request, we will securely delete or anonymize your personal data, subject to contractual or legal obligations.
Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve user experience and analyze site performance.
You may adjust your browser settings to refuse cookies, but some features of the site may not function properly.
Your Rights
Depending on applicable law, you may have the right to:
Access, update, or correct your personal information.
Request deletion of your personal data.
Restrict or object to certain types of data processing.
Request data portability (where applicable).
To exercise these rights, contact us at build@lumisogroup.com.
International Data Transfers
As a consulting and software agency, we may work with clients or partners across different countries. By providing your data, you consent to its transfer and processing outside your country, in compliance with applicable laws.
Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. Continued use of our Services after changes means you accept the updated Policy.
Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact:
Lumiso Group
📧 build@lumisogroup.com
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@ 2025 Lumiso Group. All rights reserved.
Contact
D-12-06 Sunway Nexis Soho,
Jalan PJU 5/1, Kota Damansara,
47810, Sungai Buloh